Energy Data Analyst
Distributed Energy and Power is a global business unit within Centrica with the mission to help customers discover and unlock value via the energy-consuming and energy-producing assets they have on their own sites. In North America, we have existing and forthcoming solutions that we want to offer to customers within the commercial, industrial, and institutional sectors.
The Customer Success team, in which this role resides, is responsible for ensuring that customers achieve their goals through our ongoing products like Panoramic Power and Demand Response, and that we deliver an exceptional customer experience.
The Energy Data Analyst will be a key contributor to delivering value to customers of our Panoramic Power offering . The role will be responsible for identifying energy inefficiencies, site operational inefficiencies, and equipment operating issues by gathering, analyzing, and reporting on electrical data at an individual device level as well as a site level. They are also responsible for reporting and providing recommendations to customers on cost saving measures, opportunities to improve operations, or measures to extend equipment life.
- Bachelor’s degree required – Mechanical or Electrical Engineering preferred
- Certifications in energy efficiency or energy related fields preferable
- 5-10 years of work experience with a history of
- 3-4 years practical experience with commercial building systems and/or industrial systems
- 2-3 years of customer-facing experience
- 2-3 years of technical analytics experience
- A technical or service-oriented background in energy management systems, energy consulting, mechanical or electrical system design, or facilities management preferred
The Energy Data Analyst must possess in-depth knowledge of electrical and mechanical systems like HVAC, refrigeration, machinery, lighting, electrical motors, and compressors. The analyst needs to know how these systems are operated and used in retail and commercial buildings, industrial environments, and institutional environments. The analyst will also present technical data, analysis, and recommendation reports to customers and will therefore need excellent written and verbal communication skills.
In addition, The Energy Data Analyst will occasionally participate in field work, including attending Panoramic installations, configuring the software to work with the hardware, and providing guidance as needed on which system and electrical circuits to monitor based on an understanding of commercial electrical systems.
- Energy and Mechanical systems expertise: for common commercial and industrial systems including various HVAC systems (Chiller systems, RTU’s etc.), water heating, pumping, generators, lighting, etc. as well as electrical motors and compressors. Includes understanding use of energy consumption to diagnose equipment operation like compressor cycling and electrical phase imbalances.
- Customer-centric: a passion for delivering value for customers and an ability to develop trust with customers as a subject matter expert.
- Analytical: capable of reviewing large amounts electrical use data to draw conclusions on facility and equipment operation
- Strong communications (written and verbal): must be able to describe complex situations in simple terms for customer personnel at all levels.
- Detail-oriented: able to develop and maintain routine client reports and provide ad-hoc analysis. ability to understand multiple programs and rules
- Self-driven: able to manage own time and workload effectively, to meet deadlines and customer commitments, and to work independently.
- Proficiency with Excel, Access and PowerPoint and business intelligence reporting tools
Direct Energy and its subsidiaries are an Equal Opportunity Employer - EOE AA M/F/Vet/Disability
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