Stock & Estimating Coordinator
The role itself will consist of supporting the field and delivering great service to our customers. On a day to day basis the individual will need to be able to liaise between engineers and suppliers whilst updating customers, on parts, quotes and lead times. The candidate will have to have good time management skills and be able to change between roles to suit the demand of the team. On a day to day basis the candidate will be required to turn emails into orders. Chase engineers for collections of parts and returns. Update jobs with lead times and delivery confirmations.
The candidate needs to show good organisation skills as at times they will be required to organise field stock takes, which involves booking slots with the engineer, lead tech and the scheduling team to ensure they are all completed in a timely fashion. They will also be involved in sorting out stock levels, for the van stock replenishment and analysing the usage in the field to increase productivity. The candidate will need to become completely fluent with the quotes app and be able to assist engineers who are experiencing any technical issues. At times they will be required to put quotes together themselves. Queries from customers will need to be answered in a timely and professional manner and parts will need to be ordered following quote acceptances and new jobs logged.
On a day to day basis the successful candidate will liaise with the engineers to complete the most informative quotes for the customer. They must have an eye for detail and a knowledge of our suppliers to determine if the information provided looks correct and accurate. The quotes are emailed or posted to the customers and logged accordingly (the ideal candidate will have a good understanding of the Microsoft packages). They must be willing and comfortable to liaise with the customer and the engineer. They are also required to have the honest conversation around stock and quotes with the engineer and challenge when they believe the wrong decision is being made and can evidence this. There will be regular tasks that must be completed and this will require good time keeping and time management. There will be shift work involved in the position as and when it is required.
We are looking for a highly motivated and self driven individual who is capable of working on their own initiative and as part of a group. The successful candidate must be eager to learn various activities and work towards the demand of the department and business.