BGBS Dispatcher - Customer service
Rotherham - Bradmarsh Business Park (S60 1BY)
Dispatch is our in day team within (BGBS) British Gas Business Services, who issue all work to engineers - the role is pivotal to customer metrics and needs to ensure we are fully staffed at all times, especially as we head to our peak time of the year, Customer metrics (NPS)Net Promoter scores, Complaints and response times are severally impacted when we are down on numbers in this team
As a dispatcher, you will play a key part in the delivery of Service Excellence to our customers, your role will be to work with local area teams, both office and field based and ensure the dispatch applications are utilised consistently and efficiently. You will help to identify opportunities for planning, optimisation, forecasting and dispatching processes whilst maintaining and operating the systems to enable effective delivery of great customer service. As part of the Dispatch team, you will need to be able to prioritise, be a logical problem solver and able to remain calm under pressure. It is important you enjoy working as a team with the ability to build excellent relationships.
As a Dispatcher within our BGBS team, you will be comfortable working in a fast paced environment with excellent organisational skills. Our customers are at the heart of everything we do so the ability to communicate effectively with a confident, friendly and professional approach is essential. This is a department that can get very busy so you will need to be comfortable working under pressure with tight deadlines to meet. You will be joining a team of dedicated resourceful individuals who will help and support you through the day to day duties.
In short, our roles offer the opportunity to work with people who will inspire you. People who are genuinely enthusiastic about our values. People who share your high standards and your commitment to great service.
We’re really interested in you! As well as any relevant experience, we also want to know about any volunteering or community work you are involved in, or anything else that makes you, you!
On top of the basic salary you are also entitled to flexible benefits designed to suit each different person’s lifestyles. We have such things as Sharesaves, Child Care vouchers, discount retail vouchers, gym memberships and pension
It’s important that we do the right thing and we will carry out financial, criminal record and reference checks before you start working with us.
As a leader in the UK energy market, British Gas Business supplies gas and electricity to a vast range of industrial and commercial customers under the market leading British Gas brand
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Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.