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Customer Service Advisor - Birmingham


Birmingham (UK)

Job type:



  • Location: PH Jones, Bath Row B15 1LZ (5 minutes from New Street Station). 
  • Salary: £17,160

PH Jones, part of British Gas, is a provider of Gas Central Heating Service, Repair and Installations to the Social Housing market. The market place consists of approximately 5 million homes, managed by 3,500 Housing Associations and Councils across the UK. We are now looking for a Customer Service Administrator to join our team. We can offer you an exciting journey with us, the opportunity to work with talented friendly people and put your skills to use in helping our Customers.

As a Customer Service Advisor with PH Jones, you will find a variety of different tasks to complete on a daily basis. These will include but are not limited to responding to daily email traffic and fielding calls from engineers and clients. Booking appointments and scheduling engineers to maximise daily productivity. Ensure that all internal work systems are updated accurately and in a timely manner.

As an advisor you will be at the frontline of customer activity ensuring that client’s complaints and concerns are acted upon with fairness and compassion. A keen eye for detail is essential in this role as you will need to log special requirements from clients to minimise the impact of repeat calls and re-scheduling of appointments.

We are seeking a confident, friendly and an adaptable individual who has the ability to work as part of a team. In addition a willingness to learn is essential along with a genuine focus for doing what's right for customers. An enthusiastic attitude and the ability to work under pressure is also required.

In short, our roles offer the opportunity to work with people who will inspire you. People who are genuinely enthusiastic about our values. People who share your high standards and your commitment to great service.

We’re really interested in you! As well as any relevant experience, we also want to know about any volunteering or community work you are involved in, or anything else that makes you, you!

It’s important that we do the right thing and we will carry out financial, criminal record and reference checks before you start working with us.

This vacancy is open to all employees, contractors and temps working for Centrica who are not in their probationary period.

Please note that Centrica takes its responsibilities to redeployee's seriously. Redeployee's will therefore be considered before other applicants for this role. As a result, there may be a delay in response whilst our redeployee applications are being considered. Additionally, roles may be withdrawn if we identify a candidate in respect of whom we are legally obliged to offer a suitable role in priority over others. This might be because they are on shared parental leave, adoption leave, maternity leave, returning from military service, or because they are no longer able to carry out their former role due to a disability

The Company

British Gas, part of the Centrica Group, supplies gas and electricity to UK residential and business customers, provides central heating and gas appliance installation and maintenance and low-carbon and energy efficient products and services.

PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.

Applications will ONLY be accepted via the ‘Apply’ button.

To request an update on this role, or if you have any problems uploading your CV please email gordon.twycross@britishgas.co.uk typing Customer Service Advisor - Birmingham R9919718 in the subject title.

Agencies: British Gas operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.