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Part Time Customer Service Representative

Location:

IN, Indianapolis

Job type:

Permanent

Job Description

Company Profile:

Direct Energy generates electricity and produces natural gas, as well as selling commodities and servicing the energy needs of homes and businesses in 46 U.S. states plus the District of Columbia and 10 Canadian provinces. We also help our customers save on their energy bills through energy efficiency. Located in over 50 locations, our team of 6,000+ employees serve over 6 million residential and commercial customer relationships.

Direct Energy is a subsidiary of Centrica plc (LSE:CNA), one of the world's leading integrated energy companies with over 20 million customers and 34,000 employees worldwide. We are committed to being the most recommended energy and services provider and leading the transition to a low carbon society.

Requirements

 

Excellent customer service skills

Evening and weekend availability

Comfortable with sales and collections

Ability to multi-task

Responsibilities

Responsible for handling inbound phone calls from our internal and external customers
Accountable in setting up new customer accounts and scheduling service appointments in a timely manner
Provide customer resolution to customer issues
Ability to transfer calls from various departments of divisions as needed
Basic knowledge of company products and services
Able to perform other duties as assigned

The IndividualDirect Energy and its subsidiaries are an Equal Opportunity Employer - EOE AA M/F/Vet/Disability