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Senior Insight Manager

Location:

Staines

Job type:

Permanent

Overview

Here at British Gas we are looking to improve the way we understand our customers and their needs for the future of energy consumption.

We are looking for an experienced Senior Insight Manager to join our small and expert team based at our HQ in Staines (TW18) You’ll report into Head of Insight & Research and be responsible development and delivery of advanced Insight capabilities within the business in the UK.

You’ll identifying and deliver opportunities to develop and improve propositions within the UK Home business through great business partnering to put the customer at the heart of everything we do.

The Role

The Insight & Research Team is an enthusiastic team of Insight professionals. 

You will be looked to enable us to revolutionise how we use insight for commercial benefits and improve the offering of our customers.

You will be looked at to lead multiple Insight professionals and projects throughout the business in the UK.  This will involve working across multiple teams such as Insight and Propositions building a robust understanding of customer needs.

You will be responsible for the development and delivery of customer segmentations as appropriate and required, including prioritisation of key customer segments as well as provide input into the development of customer and product strategy.

You will lead and develop and deliver the Customer Centricity agenda and content such as Customer Closeness events, Customer Voice articles. You will also work closely across the team and with our analytics team to develop a 360 view of opportunity.

The Person

Our perfect applicant will be someone with extensive Insight and propositions experience within medium to large organisational and you will need to demonstrate on your CV an extensive understanding of Market Research methodologies and your ability to translate these into actionable insight for your clients or customers which deliver value.

You will need to show ability to triangulate multiple data sources into a compelling story that drives action as well as strong problem structuring capability and the initiative to tackle problems independently

The Company

Salary: Competitive plus extensive benefits

PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.

Applications will ONLY be accepted via the ‘Apply’ button. To request an update on this role, or if you have any problems uploading your CV please email alaister.mortlock@centrica.com typing ‘Update required: Senior Insight Manager R9919030’ in the subject title.

Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.

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