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Retention Team Leader



Job type:



As an energy supplier with a unique 200 year heritage, British Gas is one of the best known names in the UK energy market. British Gas Business provides over 500,000 business customers with a modern way to buy, use and generate energy and to help facilitate our growth we currently have an exciting opportunity for a Retention Team Leader to join our team in Leicester.

  • Location: Leicester, Spinneyside
  • Full time; Permanent

The Role

What will you be doing?

Your main responsibility will be to lead, motivate, engage, coach and develop a customer retention team to deliver high sales performance through the delivery of exceptional service and treating customers fairly.

Your day to day duties will include:

  • To lead a team by coaching, motivating and engaging individuals to deliver high performance results against KPI’s
  • To promote and deliver a positive working environment, engaging individuals to adapt to change in a culture of continuous improvement
  • Facilitate effective coaching and development of the team, focusing on skills gaps, support and adopting the best practice coaching techniques
  • Effective talent management, succession planning, attendance and performance management
  • To support the execution of campaigns, lead generation and promote value based initiatives to build customer loyalty and trust to deliver long term customer value

The Person

To be great in this role......

You’ll be an effective communicator, who leads through example and drives collaboration and inclusion. You’ll be experienced in people management and motivating a team to deliver results though engagement, development and coaching.

In addition you will have the following skills:

  • Impact and influencing skills with the confidence and credibility to drive cultural change
  • Effective networking, partnering and stakeholder management
  • Excellent communication and negotiation
  • Effective decision making

The Company


Salary: £25000 basic (£42000 OTE) plus excellent benefits package.

As a leader in the UK energy market, British Gas Business supplies gas and electricity to a vast range of industrial and commercial customers under the market leading British Gas brand.

PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.

Applications will ONLY be accepted via the ‘Apply’ button.

To request an update on this role, or if you have any problems uploading your CV please email antonia.fella@britishgas.co.uk typing ‘Update required: Retention Team Leader R9921065’in the subject title.

Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.