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Operations Systems Analyst



Job type:



  • £40,000 - £48,000 – dependant on experience, bonus and benefits
  • Location - Leeds

Why join the Digital team at British Gas?

A digital revolution has happened at British Gas, we currently have 3.6 million active digital customers and that number grows daily. Digital is the most popular channel customers choose to interact with us. We are at the forefront of the connected home revolution, developing marketing leading products and propositions and we are committed remaining leaders in the digital space, delivering intuitive digital experiences that delight our customers.

That’s why we are looking for people who can help us design, create and deliver these world class digital solutions for all our customers. We want people who are committed to ensuring we not only meet and exceed our customer needs today, but can also develop and deliver the next generation customer solutions of tomorrow.

At British Gas we provide the opportunities for the best digital people to develop and progress their careers in a friendly, open environment we work in an agile fashion and value collaboration, engagement and continuous learning and improvement.

The Role

The Operations Systems Analyst will be responsible for using business systems knowledge and technical skills to carry out analysis on system issues, new software, process, change and anything else that may impact or enhance our business and IS services with regards to Operations and customer experience.

You will be responsible for ensuring information systems are operated to the required standard to maintain accurate and secure records, assisting in the analysis of the underlying issues arising from investigations into requirements and problems, and identifies available options for consideration. You will provide in-depth analysis of operational data to identify the causes, patterns and trends in business performance

The Person

You should have experience in defining, planning and justifying (in business terms) projects/project requirements, specifying and developing test scenarios to test that new/redesigned processes deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits.

We require someone who is experience in using web analytics and has an understanding of service monitoring tools.

If you have proven experience and success in a similar role, have high levels of attention to detail and quality standards, we would love to hear from you.

We can share a full job description with you or if you would like to find out further information, please contact becki.brunetti@britishgas.co.uk

The Company

British Gas, part of the Centrica Group, supplies gas and electricity to UK residential and business customers, provides central heating and gas appliance installation and maintenance and low-carbon and energy efficient products and services.

PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.

Applications will ONLY be accepted via the ‘Apply’ button.

To request an update on this role, or if you have any problems uploading your CV please email Becki.Brunetti@britishgas.co.uk typing ‘Update required: Operations Systems Analyst R9919012’ in the subject title.

Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com