HomeCareersSearch & ApplyCustomer Service Advisor - Birmingham

Customer Service Advisor - Birmingham


Birmingham (UK)

Job type:



  • Location: PH Jones, Wednesfield - Neachells Lane. 
  • Salary: £17,160

PH Jones, part of British Gas, is a provider of Gas Central Heating Service, Repair and Installations to the Social Housing market. The market place consists of approximately 5 million homes, managed by 3,500 Housing Associations and Councils across the UK. We are now looking for a Customer Service Advisor to join our team. We can offer you an exciting journey with us, the opportunity to work with talented friendly people and put your skills to use in helping our Customers.

The Role

  • Dealing with customer calls professionally and in a timely manner
  • Booking appointments with our clients and customers
  • General administration including dealing with emails, posting of letters, filing etc
  • Preparing documentation (job details, updating system following job completion)
  • Managing the Engineers diary

The Person

We are seeking a confident, friendly and an adaptable individual who has the ability to work as part of a team. In addition we are looking for the following:

  • Willingness to learn
  • Customer focused
  • Flexible
  • Enthusiastic
  • Ability to work well under pressure

The Company

British Gas, part of the Centrica Group, supplies gas and electricity to UK residential and business customers, provides central heating and gas appliance installation and maintenance and low-carbon and energy efficient products and services.

PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.

Applications will ONLY be accepted via the ‘Apply’ button.

Please note that Centrica takes its responsibilities to redeployees seriously. Redeployees will therefore be considered before other applicants for this role. As a result, there may be a delay in response whilst our redeployee applications are being considered. Additionally, roles may be withdrawn if we identify a candidate in respect of whom we are legally obliged to offer a suitable role in priority over others. This might be because they are on shared parental leave, adoption leave, maternity leave, returning from military service, or because they are no longer able to carry out their former role due to a disability.

To request an update on this role, or if you have any problems uploading your CV please email gordon.twycross@britishgas.co.uk typing Customer Service Advisor - Birmingham R9919718 in the subject title.

Agencies: British Gas operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.