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Internal Communications Channel Specialist


TX, Houston

Job type:


Job Description

Direct Energy is a leading energy and energy-related services provider with nearly five million residential and commercial customers in North America. Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. A subsidiary of Centrica plc (LSE: CNA), one of the world’s leading integrated energy companies, Direct Energy operates in 50 U.S. states plus the District of Columbia and 10 provinces in Canada. To learn more about Direct Energy, please visit www.directenergy.com.


The Channel Delivery Specialist will support the Internal Communications teams with the operational delivery of communications through our channels in line with our Global Internal Communications Strategy



  • Experience in using a variety of communication channels
  • Good stakeholder management skills
  • Excellent planning skills
  • Excellent understanding of effectiveness of communication channels with different audiences and best means of getting messages to employees
  • Influencing skills and be able to challenge and change others’ perceptions about problems and issues
  • Strong project management and organisation skills which will be demonstrated through managing multiple projects and working to deadlines
  • Working in a virtual team, across functional and geographical boundaries
  • Ability and willingness to be flexible in IC partnerships and deliverables as the global IC model evolves
  • Demonstrate professional maturity in a changing environment




  • Own the operational channels and their effectiveness e.g. digital signage, Intranet news, Newsweaver, any company-wide newsletters agreed as part of the channel strategy, etc
  • Support with local communication activity where required e.g. townhalls
  • Support the NA virtual team to deliver their communications strategies through the most suitable channels for the NA audience
  • Work with the Measurement & Insight Team to measure success of projects and apply insight when designing future campaigns to increase impact of communications
  • Support the development and delivery of new channels where appropriate

The IndividualDirect Energy and its subsidiaries are an Equal Opportunity Employer - EOE AA M/F/Vet/Disability
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