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Customer Service Advisor


London (UK)

Job type:



PH Jones, part of British Gas, is a provider of Gas Central Heating Service, Repair and Installations to the Social Housing market. We are now looking for a Customer Service Administrator to join our team. We can offer you an exciting journey with us, the opportunity to work with talented friendly people and put your skills to use in helping our Customers.

  • Location: Barnet
  • Salary: £19500 plus benefits

The Role

  • Dealing with customer calls professionally and in a timely manner
  • Booking appointments with our clients and customers
  • General administration including dealing with emails, posting of letters, filing etc
  • Preparing documentation (job details, updating system following job completion)
  • Managing the Engineers diary

The Person

We are seeking a confident, friendly and an adaptable individual who has the ability to work as part of a team. In addition we are looking for the following:

  • Willingness to learn
  • Customer focused
  • Flexible
  • Enthusiastic
  • Ability to work well under pressure

The Company

British Gas, part of the Centrica Group, supplies gas and electricity to UK residential and business customers, provides central heating and gas appliance installation and maintenance and low-carbon and energy efficient products and services.

PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.

Applications will ONLY be accepted via the ‘Apply’ button,

To request an update on this role, or if you have any problems uploading your CV please email antonia.fella@britishgas.co.uk typing Customer Service Advisor R9907493 in the subject title.

Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.