Planner - Installs
An Installs Customer Support Advisor role concentrates on the needs of our customers and managing their expectations in a timely manner in the event of the client requiring a new boiler.
- Contacting customers to book in survey appointments
- Promoting features and benefits of products to influence and gain “buy-in” from customers
- Taking a range of inbound calls and handling them correctly – (internal and external)
- Managing the customer through their journey within CI
- Providing a reliable and trustworthy customer service whilst taking ownership of customer queries and complaints
- Safely and accurately maintain customer related information and records
- Making sure the outcome is the best possible for both the customer and the business
- Meet telephony based targets
- Handle a customer through their acceptance phase
We are looking for:
- Excellent communication skills
- IT Skills
- Ability to influence others
- Organisation and prioritization skills
- Self management
- Proactive and adaptable approach to change
- Literacy and numerical skills
- Attention to detail
- Remaining calm and focussed under pressure
- Building effective relationships and work well as part of a team
- Resilient approach to challenges that arise
- Ability to work under pressure in a fast paced office
- 5 GCSEs A-C, including Maths and English is desirable.
- Previous outbound and inbound call experience is desirable but not essential
- Good knowledge and understanding of Microsoft Office, in particular; Outlook, Word and Excel
- Customer service background
- Previous experience of working both individually and as part of a team
This is a 3-6 month Fixed Term Contract / Secondment
As a leader in the UK energy market, British Gas Business supplies gas and electricity to a vast range of industrial and commercial customers under the market leading British Gas brand.
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Please upload your cover letter and CV as one document.
Applications will ONLY be accepted via the ‘Apply’ button.
To request an update on this role, or if you have any problems uploading your CV please email Andy.Malyon@centrica.com typing Planner - Installs R9909263 in the subject title.
Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.