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Settlement Operations Executive



Job type:



This role is responsible for interpreting information from multiple sources to resolve issues which are affecting British Gas' Settlement Performance

The Role

Day to day responsibilities include contacting our Customers, working with 3rd party agents & using available tools to resolve issues with data, whilst ensuring compliance with Industry codes & guidelines. The successful candidate will be able to confidently identify & take the appropriate actions to resolve & prevent future recurrence of Settlement impacting issues.

The successful candidate will be responsible for managing thier work time appropriately within a target driven environment; be a good communicator via a number of mediums including email & telephone; & be proficient in the use of MicroSoft Excel.

The Person

Key/desirable skills:

  • A working knowledge and understanding of Electricity Data Flows & how the Electricity Market operates.
  • Good relationship management skills are essential.
  • The ability to work both independantly & as a part of a team.
  • Effective communication skills and the ability to influence others.
  • Excellent organisation skills and effective self management.
  • The ability to analyse and interpret large data sets.
  • Able to work on multiple queries in tandem with one another.
  • MicroSoft Excel at an intermediate level.
  • Commercial acumen.
  • Results orientated, performance focused & target driven.
  • Influencing at colleague, Customer and 3rd party level.

The Company

British Gas, part of the Centrica Group, supplies gas and electricity to UK residential and business customers, provides central heating and gas appliance installation and maintenance and low-carbon and energy efficient products and services.

PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.

Applications will ONLY be accepted via the ‘Apply’ button

To request an update on this role, or if you have any problems uploading your CV please email rebecca.woodward@britishgas.co.uk typing Settlement Operations Executive R9909170 in the subject title.

Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.