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BG32051 Customer Service Advisor, Leeds



Job type:



PH Jones, part of British Gas, is a provider of Gas Central Heating Service, Repair and Installations to the Social Housing market. The market place consists of approximately 5 million homes, managed by 3,500 Housing Associations and Councils across the UK. We are now looking for a Customer Service Advisor to join our team in Leeds. We can offer you an exciting journey with us, the opportunity to work with talented friendly people and put your skills to use in helping our Customers.

  • Location: PH Jones, Leeds  
  • Salary: £17,160 plus benefits - Benefits: Share save scheme, company pension, healthcare benefits and employee discounts
  • Permanent, Full time

The Role

  • Log new repair calls ensuring client priorities are met 
  • Schedule planned jobs  
  • Allocate jobs to Engineers taking into consideration client needs  
  • Ensure office is aware of Engineer and staff availability the day ahead  
  • Order and allocate new parts to correct job and return unused parts to supplier  
  • Liaise with clients and customers

The Person

  • Excellent customer service experience 
  • Good telephone manner  
  • Knowledge of working with Microsoft excel, outlook and word  
  • Basic understanding of computerised systems  
  • Highly organised and ability to prioritise workload  
  • Excellent communication skills 

The Company

British Gas, part of the Centrica Group, supplies gas and electricity to UK residential and business customers, provides central heating and gas appliance installation and maintenance and low-carbon and energy efficient products and services.

PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.

Applications will ONLY be accepted via the ‘Apply’ button.

To request an update on this role, or if you have any problems uploading your CV please email antonia.fella@britishgas.co.uk typing BG32051 Customer Service Advisor, Leeds R9990479 in the subject title.

Agencies: British Gas operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.