BG31710 Process Analyst
British Gas Business are currently looking to recruit a Process Analyst to be based in their Oxford office. You will investigate and identify defined projects and initiatives with the objective of delivering optimal cost to serve to our Industrial & Commercial (I&C) customers. With a passion for people, process and customers, you will identify and deliver process improvements, driving a proactive culture in I&C and delivering the customer outcomes and process efficiencies. You will work in conjunction with stakeholders across British Gas, proactively identifying process issues and implement best practices.
Working closely with the cross-functional team your task will be to identify best practice process improvement across I&C Operations and wider I&C business.
You must develop and manage a network of strong internal and external stakeholder relationships to ensure best practice is adopted across operational processes and identify and deliver operational process improvements to meet the needs of the I&C Business and the customer. In addition you must build process improvement capability within I&C to support a culture of continuous improvement.
We are seeking someone who has experience of operating within and in partnership with corporate organisations. You must have strong analytical skills and the ability to interpret complex information quickly and accurately to create conclusions. In addition individuals must have:
- Lean, Six Sigma and process improvement methodologies
- Thorough understanding of customer experience drivers
- Ability to implement change in a challenging environment
- Thorough understanding of operating plans and adherence to them
- Experience of conducting time in motion studies
- Knowledge of regulatory and compliance framework
As a leader in the UK energy market, British Gas Business supplies gas and electricity to a vast range of industrial and commercial customers under the market leading British Gas brand.
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Agencies: British Gas operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com
- Location – Oxford (with occasional travel to other British Gas sites)
- Salary - £32,000 - £38,000 + benefits