HomeCareersSearch & ApplyCRM Product Owner

CRM Product Owner


London (UK)

Job type:



CRM Product Owner x 2
Rathbone Place, London
Salary; Competitive+ bonus & excellent benefits


Connected Homes is a fast paced global business unit that is responsible for the production and sale of “Hive” IOT devices.

The Connected Homes CRM team is looking for a product owner to help deliver projects across all areas of the business. A successful applicant will be working closely with stakeholders to identify/prioritise requirements, as well as scope the deliverable benefits of change across the entire business.

As part of the CRM team you will be involved in a wide range of products and will play a key role in the entire lifecycle of change.

What will you be up to

You’ll be responsible for working with different areas of the business to identify requirements, scope, benefits, and desired outcomes for a specific area of change.

Once an area of change is understood, the Product Owner will work closely with the team's technical resource whilst a solution and delivery is in motion. The product owner will be responsible for ensuring the technical delivery meets the business need and will be responsible for updating and communicating with business stakeholders.

Working primarily in an agile environment the product owner will be responsible for supporting the area of change throughout the delivery lifecycle.

As the successful applicant you’ll need to demonstrate the following capabilities

  • Worked within a similar role
  • Requirement identification and documentation
  • Excellent Stakeholder management both verbal and written
  • Good understanding of Salesforce, which will assist with your conversations
  • Process design and documentation
  • Working effectively in a fast paced environment
  • You’ll be able to communicate efficiently and effectively to all levels of stakeholders
  • Have a proven track record of delivery success
  • Experience or understanding of working in an agile environment
  • Understanding of the Marketing Mix would be highly beneficial

The Company

I’m Carla (carla.bickerstaff@centrica.com) the Resourcing Partner for Connected home. I’m excited to learn about your background and how you can become part of our market leading team in Connected home.

This is a fantastic opportunity to be part of an innovative business that is leading the connected home market. Hive is a British Gas innovation that creates connected products designed to give people the control they want for their homes remotely. The first product Hive Active Heating launched in 2013 enabling people to control their heating and hot water from their mobile, tablet and laptop, followed by the next generation Hive thermostat in 2015.

This year Hive has launched a family of complementary connected home products including SmartPlugs, sensors and soon to be released lights

PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.

Applications will ONLY be accepted via the ‘Apply’ button

Agencies: British Gas operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.