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SME Sales Business Movers Agent

Location:

Leicester

Job type:

Permanent

Overview

Office and Location: Leicester - Spinneyside
Salary: £19,500

British Gas Business (BGB), an integral part of Centrica, is Britain's leading supplier of energy to businesses, dedicated to the needs of small and medium-sized customers through to large industrial and commercial users.

The Role

  • Follow the safety & environmental policies, guidelines and procedures as directed by the business unit and display role model behaviours to set an example to others
  • You will champion our customers and the promotion of excellent customer service
  • You will be responsible for establishing relationships with move in and move out parties to promote the relevant products and services that are applicable for British Gas Business customers
  • You will offer customers the chance to do business with BGB through offering contract prices to limit customers exposure to non contract (Deemed) rates
  • You will make autonomous and commercially aware decisions in line with agreed policies and procedures that balance customer needs and business expectations
  • You will follow up on conversations with customers to ensure that expectations are met in line with agreed actions and opportunities for contracts with BGB
  • Answer customer queries through a variety of communication channels, particularly voice calls, e.mail, correspondence and on the back of online BMV to provide a first time resolution
  • Manage customer queries within targeted timescales, resolving issues at first point of contact wherever possible
  • Use outbound contact strategies to ensure the best outcome for the customer and business – in line with customer demand profiles
  • Mitigate any risk to the customer and the business through robust adherence to company and department standards, policy and procedures
  • Adhere to all regulatory requirements of the role
  • Collect and use data in accordance with the Data Protection Act

The Person

The successful candidate will have:

  • Experience of working in a service and sales contact centre environment
  • A desire to speak to our customers and deliver sales through great customer service
  • Excellent written skills – via email or letter
  • The ability to build great relationships: confidence and creditability, effective customer relationship and communication skills
  • Knowledge of the range of products and services and desire to discuss these with the customer
  • Experience of adding value through promotion of relevant products/services and debt collection
  • Computer literacy in order to operate customer related information system
  • Excellent time management and organisational skills
  • Emotional resilience and be adaptable •Flexibility and a committed attitude to excelling in a changing environment
  • Effective decision making – for our customers and our business
  • The ability to show a hands on approach to problem solving; identifying issues and using initiative and available resources to generate recommendations
  • Ability to work as a part of a team, contributing and sharing best practice, knowledge, resources and ideas
  • Ability to work autonomously within your role and to act on feedback
  • The ability to be flexible and adapt to different roles within the Business Movers journey
  • A willingness to work in a environment of innovation with a high proportion of change that is constantly evolving

 

The Company

British Gas, part of the Centrica Group, supplies gas and electricity to UK residential and business customers, provides central heating and gas appliance installation and maintenance and low-carbon and energy efficient products and services.

PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.

Applications will ONLY be accepted via the ‘Apply’ button.

To request an update on this role, or if you have any problems uploading your CV please email Andy.Malyon@centrica.com typing 'Update Required: SME Sales Business Movers Agent R9906934 in the subject title

Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com

 

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