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Customer Service Representative

Job type:

Permanent

Job Description

The Customer Service Representative (CSR) will be responsible for the provision of professional, quality customer service, sales and product knowledge. A Customer Service Rep is a role model and leader and must solve problems, make informed decisions and manage their time wisely in order to achieve maximum results.

 

  • Contacting customers in regards to past due accounts and collecting payments
  • Answering inbound phone calls and collecting customer information accurately.
  • Booking of all calls in our operating system.
  • Help solve problems that affect the service, efficiency, and productivity.
  • Ensure effective customer service is maintained by scheduling resources in an appropriate manner to respond to customer traffic volumes.
  • Coordinate sales campaigns as implemented on a corporate or in-branch basis, ensuring all branch staff contribute to established goals.
  • Any other tasks as assigned from time to time.

Requirements

  • Must have experience within Customer Services.
  • High school diploma.
  • Solid negotiation, conflict resolution, and people management skills.
  • Excellent teamwork and team building skills.
  • Strong problem identification and problem resolution skills.
  • Ability to create and edit sales materials and presentations.
  • Ability to effectively communicate both verbally and in writing.
  • High level of proficiency with Word, Excel PowerPoint software packages.

The IndividualDirect Energy and its subsidiaries are an Equal Opportunity Employer - EOE AA M/F/Vet/Disability