Customer Service Advisor - Leicester
Customer Service Advisor
Salary £18,131 Various Full Time shift patterns available.
At British Gas, we share a common purpose to help our customers today and secure energy for tomorrow. As a Customer Service Advisor at our Aylestone Road Contact Centre, you could play your part. You’ll be joining a team of people from many different backgrounds who are united in living our values, doing the right thing for customers, keeping things simple and being extraordinary together.
You’ll be responsible for resolving a range of enquiries from our residential customers politely and efficiently – whether that involves sending out an engineer to deal with an emergency or arranging an annual appliance inspection. You’ll take ownership of each call, getting to the heart of the query, deciding the best course of action and providing the kind of service that earns our customers’ trust. At the same time, you’ll be promoting our groundbreaking products and services.
Everyone who calls us needs us, and some of our customers are very vulnerable. As their first point of contact, you’ll make a difference to their lives, so it’s a job with real purpose and satisfaction where your compassion for customers and providing great service will be all important. If you’ve got outstanding interpersonal skills and take pride in giving your best, our comprehensive training will give you the knowledge to deliver a first-class customer experience.
As well as a competitive salary, we offer various shift patterns and a host of flexible benefits to suit your lifestyle. These include pension, share schemes, paid holiday and company discounts. British Gas is a leading energy company and part of Centrica, a top 30 FTSE 100 company, so there will also be plenty of opportunities for career progression.
We are also interested in any volunteering or community work you are involved in.
This vacancy is open to all employees, contractors and temps working for Centrica who are not in their probationary period.
Please note that Centrica takes its responsibilities to redeployees seriously. Redeployees will therefore be considered before other applicants for this role. As a result, there may be a delay in response whilst our redeployee applications are being considered. Additionally, roles may be withdrawn if we identify a candidate in respect of whom we are legally obliged to offer a suitable role in priority over others. This might be because they are on shared parental leave, adoption leave, maternity leave, returning from military service, or because they are no longer able to carry out their former role due to a disability.