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Support & System Administrator

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Job Description

Direct Energy is a leading energy and energy-related services provider with nearly five million residential and commercial customers in North America. Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. A subsidiary of Centrica plc (LSE: CNA), one of the world’s leading integrated energy companies, Direct Energy operates in 50 U.S. states plus the District of Columbia and 10 provinces in Canada. To learn more about Direct Energy, please visit www.directenergy.com.


  • Bachelor's degree qualified (numerate)
  • Advanced Excel
  • Recognized Health & Safety, Environment qualification (NEBOSH Certificate or equivalent) preferred; if not, complete in year 1 of role
  • Basic Programming preferred
  • 3 or more years on IT projects in technical roles involving testing (eg Business Analyst, Tester, Developer)
  • Stakeholder management (egs technical user support, project sponsor / stakeholders, especially in a de-centralized model)
  • 3 or more years working with complex Excel formulae, complex charts and indicators
  • Creating, delivering and maintaining system training material (preferred)
  • SQL or other programming skills (preferred)


  • Actively prioritizes, analyses and identifies root causes and fixes faults; must be a self-organizing, hands-on “doer” competent at understanding & managing high volumes of sometimes complex technical information
  • Translates reported issues that Centrica cannot fix ourselves into concise and technically unambiguous descriptions of faults before reporting to vendor
  • Strong testing skills; identifies appropriate test scenarios and checks new functionality and fixes work as required
  • Quickly builds and retains a detailed technical knowledge how to manage system settings and configuration; must be the system’s technical expert
  • Produces user-friendly, clear and logical system training material, using variety of media including PowerPoint, video, Visio, etc
  • Strong written, oral and presentation communication skills to be used with users, vendor, IS and other stakeholders
  • Works well in a team; results focus; self-starter

The IndividualDirect Energy and its subsidiaries are an Equal Opportunity Employer - EOE AA M/F/Vet/Disability
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