Satisfying the changing
needs of our customers

2017 Annual report

Satisfying the changing
needs of our customers

centrica 2017 annual report banner
centrica 2017 annual report banner
centrica 2017 annual report banner
Our customers want more than simply the supply of energy. They want increased choice and they want control. These needs are reshaping the nature and direction of our business.
2017 Annual report

Satisfying the changing
needs of our customers

centrica 2017 annual report banner
centrica 2017 annual report banner
centrica 2017 annual report banner
Our customers want more than simply the supply of energy. They want increased choice and they want control. These needs are reshaping the nature and direction of our business.
2017 Annual report

Satisfying the changing
needs of our customers

centrica 2017 annual report banner
centrica 2017 annual report banner
centrica 2017 annual report banner
Our customers want more than simply the supply of energy. They want increased choice and they want control. These needs are reshaping the nature and direction of our business.
centrica annual report image of woman on a laptop
2017 Annual Report
Our purpose is to provide energy and services to satisfy the changing needs of our customers
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Chairman's Statement
"Our vision is clear, our determination is unshakeable, our governance is robust and we are confident that we will return Centrica to real and sustainable growth."
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Group Chief Executive's Statement
"Our focus today is on performance delivery and financial discipline – on demonstrating top line growth as we deliver improved service and new propositions for our customers and driving efficiency as hard as possible to underpin our competitiveness."
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Highlights

Group Revenue
£28.0bn
Standard
2016
£27.1bn
Up
3%
Consumer
25m
Pink
Customer account holdings
Responsible Business
>1m
Orange
Vulnerable customer households helped
Adjusted Earnings
£698m
Standard
2016
£895m
Down
22%
Business
1.27m
Green
Customer account holdings
Investment
£1.5bn
Standard
committed to drive growth over 5 years

Our approach

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Our Strategy
The energy system is becoming more decentralised, customers are becoming more powerful because of increased choice, and technology is accelerating the pace of change. These trends are driving our strategy as we strive to meet the changing needs of our customers.
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Our Business Model
Our business model is designed to deliver returns and growth through efficient operations and a focus predominantly on our customer-facing businesses. This ensures we are well placed to deliver for our customers and to meet our broader obligations to society.
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The Strategic Repositioning of Centrica
We have fundamentally repositioned Centrica to make us stronger and more resilient. Our focus now is on performance delivery and financial discipline to achieve customer-led gross margin growth.
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