Consumer Performance Highlights 2019

In Consumer we are investing in digital capabilities to launch innovative new products and services.

Our digital transformation has included providing combined energy and services bundles – while improving data analytics and customer segmentation. 

Customer satisfaction levels have risen significantly, and we have maintained a strong position in the markets we operate in.

In the UK, we are the largest energy supplier; the number one provider of contract energy services; and the largest installer of boilers and smart thermostats. We have leading brand awareness. In North America, we are among the top three competitive energy suppliers in Texas, the US North East and Canada. In Ireland, we are the largest gas supplier and the second largest energy supplier overall.

Key Stats

Back to 2019 Annual Report