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Electric Vehicle Services FAQs

HomeElectric Vehicle Services FAQs

Why do I need charging points for plug in electric cars and vans? EVs?

Your Centrica charging point will provide safer, easier and faster charging on a dedicated circuit. For safety reasons, charging from a standard 3-pin plug socket is not recommended by us, our partners or the industry. As you can only charge at up to 10 Amp using a 3-pin plug socket, many charging points provide faster charging. We strongly advise that individuals or companies running electric vehicles have an electrical survey undertaken, as a minimum, to understand what is specifically required for charging. 3-pin sockets become heat effected over time with regular use and can be a safety issue.

Why should I have work place charging?

Plug-in electric vehicles   are becoming mainstream so more employees and visitors are likely to drive to your workplace in them and need charging points.

How much does the offer cost?

There is no upfront cost and the monthly fee starts as low as £95 per month.* Each price gives you  a dual socket 7kW charger and includes installation with any necessary civil works (up to 10meters), plus ongoing service management This also includes a site dashboard overview of all chargers and their usage, plus end user (the driver) web app account access.

Subject to T&Cs 

Is there government funding available?

Yes, there is £300 per charging socket, and the funding is available for a maximum of 20 per workplace or organisation (all sites included). As our chargers are dual socket, you may obtain £600 from OLEV (Office for Low Emissions Vehicles)   as a Government voucher. You will receive a quote from us for £600 against which you can pay using the voucher obtained from OLEV. Our no upfront cost offer is contingent on this grant application, but we will help guide you through the process.

How will the charger manage charging two vehicles plugged in and demanding charge simultaneously?

Don’t worry all our dual socket chargers  offer this capability and our engineering electrical survey will assess that there is sufficient power to charge two vehicles simultaneously.

Will my vehicle or charger be damaged if a vehicle is plugged in for too long?

No, vehicles only draw current when the battery needs charging. The supply of electricity stops automatically when the battery is full and there's no risk to your vehicle or installation.

Are your charging points compatible with all types of electric and plug-in hybrid vehicles?

Yes, the charging points are compatible with all makes and models of EVs. Our chargers have twin outlets with Type 2 sockets. Most vehicles will come with the appropriate cable to enable charging via connection to a Type 2 socket.

What if my vehicle needs charging while it's out on the road?

Currently, several regions in the UK are installing public charging points, either on-street or in other practical locations such as supermarkets and public car parks and motorway service stations. It is predicted to expand rapidly in the future.

What happens if there is a fault with my charger?

All you need to do is call us on 01302 341386 or email us at electricvehicleservices@centrica.com. Your charger is covered by a five-year warranty on parts and labour.

Who can use the charger, once installed?

All your employees and guests across the whole of your company estate in the UK.

What if the charger is accidentally or wilfully damaged?

The charger becomes a part of your infrastructure on your company estate and your insurance should be extended to cover this type of damage to the charger.

Why does the end user, the driver, need to register their credit card details even if their workplace is not billing them for the electricity?

This is just an account activation process that the end user goes through when they download and sign up to the web app. If the charger the vehicle is plugged into does not bill for electricity consumed, then that person will not get charged anything. The app will tell you if a charger costs money to use and if so at what rate. This information is available anytime via the web app map.

What do I need to be able to be considered for the offer?

The most important thing to show is that you have the power available in your existing supply to run the charger or chargers (63amp single phase or 32amp two phase of spare capacity is required for each twin 7kW) A parking bay will also be needed for the charger or chargers to be installed on or alongside.  Remember, each charger is dual socket and so one charger can sit between two parking bays allowing two vehicles to plug and simultaneously.

Can I bill my employees and or guests for charging their vehicle at the workplace chargers using workplace electricity?

Yes,  this is possible, and Centrica Electric Vehicle Services can manage this service for you at a small additional cost. We are able to work with you to set appropriate rates based on either time or kW used whilst charging. This facility requires drivers to use the app rather than an RFID card.

What if I don’t have the required spare electrical capacity to handle the extra electrical load required by the electric vehicle chargers?

You may apply for an upgrade to your electrical supply to increase your available power. You will need to contact your local District Network Operator (DNO) to apply for this. The process will need to be completed before you are eligible for the offer. If your supplier is British Gas, we can manage this process for you as an upgrade.

What is included in the 60-month £135 / £120 rental fee payments?

Depending on the number of chargers rented, you will receive the dual socket 7kW unit or units, full installation with up to 10metres of civil works and electrical cable, full aftercare parts and labour, customer support management and operation of the charger. You will also have access to end user driver accounts and the site management overview dashboard.

What if my installation requires more than 10 metres of civil and electrical works?

You may choose to have additional works carried out above the 10 metres limit. This work can be carried out by you or we can complete the works required for you as an additional upgrade service priced per job. Payment for these works is required upfront after which the monthly payment offer would be open to you.

Can I have more than one twin 7kW charger installed? Yes, this will increase the amount you pay per month for electricity   but as long as you have the spare electrical capacity available (63amp single phase or 32amp two phase per twin 7kW charger) more than one charger can be installed. Each additional charger will increase the 10metre civil work limit by 2.5 metres and the average monthly fee per dual socket charger is reduced to only £120 per month for 60 months.

How will the driver be able to access the workplace charging network?

The charge point network is accessed and managed by the Centrica Electric Vehicle Services web app. To take advantage of the chargers made available at your workplace, drivers will need to download and register with the app.  The one account will allow drivers to access all chargers within a single workplace network, even if this is multi-site. Primary access to your account and chargers is via the app, but a backup RFID card will also be kept on site with your security, reception or facilities management.

What happens if I move premises?

When the charge point is installed it becomes your property. Under no circumstances should you attempt to move the charging solution yourself. It's an electrical device and should only be moved by a qualified electrician. Centrica Electric Vehicle Services will be pleased to provide an estimate price for moving your charging solution and all you will need to do is call Customer Services on 01302 341386 or email at electricvehicleservices@centrica.com to arrange this.

What do I do if I want to move the charger on my current property?

Under no circumstances should you attempt to move the charger yourself. It's an electrical device and should only be moved by a qualified electrician. We will be pleased to provide an estimate for moving your charging solution. Please contact Customer Services on 01302 341386 or email at electricvehicleservices@centrica.com.

Do I need to own the building or land that the charger or chargers will be installed on?

No, you don't need to own the building or land to have a charger installed but if you lease the property you may need to get consent from your landlord. You should seek this consent before any works are carried out.

What standards will the electrical installation work comply with?

All electrical work carried out will comply with the current edition of the IEE Wiring Regulations (BS 7671) & the current IET Codes of Practise.

Is planning permission required for the charge point?

In general, charging equipment is underneath the height above which planning consent would need to be sought.

At the end of the 5-year contract who owns the charging equipment?

The host who paid for the 60-month term. 

Is there an option to extend the service beyond the 5-year term?

Yes, there will be renewal options to upgrade the chargers on existing electrical infrastructure or to simply extend the warranty cover for repairs and operation of your existing chargers.