Customer Operations

Our Customer Operations Programme gives graduates a fantastic opportunity to build a leadership career, delivering world-class service to British Gas customers.

Programme information

Duration: 2.25 years

Locations: UK-wide

Starting salary: £27,000 plus £3,000 starting bonus

Minimum requirements: 2:1 degree or Master's (with 2:2 degree minimum)

This programme is now closed for applications

Example job descriptions as a Customer Operations graduate

What does it involve?

Our Customer Operations Graduate Programme gives you the opportunity to work with different people across a range of core operations across British Gas. As an operational leader, variety, challenge and responsibility are guaranteed. You could be leading, supporting and inspiring contact centre teams, engineers, energy efficiency experts and others to deliver exceptional results. You could be developing customer-driven product concepts and service propositions. Or you could be creating and executing a dynamic operational plan that will enable your team to exceed performance targets. Some of the most fundamental goals for our business - customer satisfaction, cost management and productivity levels - will fall within your remit, so what you do will have measurable, high-profile results.

The Customer Operations Graduate Programme is unique in the breadth of experience it offers within each placement. You will have the support of a mentor and graduate network as well as the guidance of the Customer Operations Graduate Talent Board. Development days, exposure to senior leaders and the opportunity to study for a related professional qualification will all stand you in good stead to become one of our senior operational leaders of the future.

Find out what our graduates think

I have had the opportunity to lead people and projects across British Gas and to contribute to an improved experience for our customers. My time has been exciting, varied and extremely rewarding.
- Michael Greig, 2012 Customer Operations Graduate

Michael studied English Literature at Durham University and joined Centrica through the 2011 Summer Placement, after which he was offered a place on the 2012 Customer Operations Graduate Programme. Michael became interested in joining Centrica after he learned of the reputation held by the Centrica summer placement programme and the level of support and responsibility it offered. He was also excited by the idea of working for a company that was in the process of tackling some of the biggest challenges of our generation, such as securing the energy needs of the future, restoring trust in the energy industry and protecting the environment.

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