Customer Operations

An opportunity to become one of our future leaders - all while delivering world-class service to British Gas customers. 

Programme information

Duration: 2 years & 3 months

Locations: UK-wide

Starting salary: £27,000 plus £3,000 starting bonus

Minimum requirements: 2:1 degree or Master's (with 2:2 degree minimum)

What does it involve?

Our Customer Operations Graduate Programme gives you the opportunity to work with different people across a range of core operations across the UK, within our recognizable brands including British Gas, Dyno and Hive. As an operational leader, variety, challenge and responsibility are guaranteed.

We deliver each and every day to the people who count on us - our 28 million customers.  This part of our operation is central to getting this right, first time, every time. So, what could you achieve as part of our unique programme? You could be leading and inspiring our teams to deliver exceptional results;; understanding the needs of our customers and people to deliver transformational change; or creating and executing a dynamic operational plan to enable your team to exceed performance targets. 

We are on our way to help customers in the UK have Smart Meters to monitor their energy and get accurate bills, as well as providing value adding innovations such as Hive Active Heating to improve our customers' experiences and allow them to manage their home and save energy. You’ll have a unique experience, both over the course of the scheme and within each placement, continuously supported by your mentor and the graduate network.  As an operational leader, you’ll play a frontline role that is both exciting and hugely rewarding.  Accountability and ownership come quickly as, early in the programme, you’ll take charge of projects to improve the way we do things and lead the people that make a real difference to our customers’ lives.  Our customer-facing employees make up the largest part of our workforce and you’ll be part of the leadership team that ensures we provide the world-class service our customers expect. Your team will count on you to deliver when it matters: professional advice and development, leadership, support and a measure of inspiration.

Customers, contact centre teams, engineers and Project Teams will all look to you for solutions, quick thinking and direction. Some of the most fundamental goals for our business – customer satisfaction, cost management and simplification and strategic direction– will fall within your remit. So what you do will have measurable and high profile results.

This is the perfect environment to get noticed – fast.  You’ll get exposure to senior leaders and undertake relevant courses and training and development days. After the programme, you’ll have the opportunity to study for a related professional qualification with the support of our Talent Board. All of which will set you up to become one of our operational leaders of the future. 

You won’t find the wealth of opportunity and variety of roles that the Customer Operations Scheme offers anywhere else. Whether you’re interested in improving processes, managing projects or leading teams, you’ll have the chance to do so in locations across the UK. Throughout this scheme I’ve experienced a range of different roles, each of which helped me develop new and existing skills
- Mark McAuley, Customer Operations Graduate
Grads & Undergrads
Graduate Brochure for 2016-17
Grads & Undergrads
Training & Development
Grads & Undergrads