Graduate

Customer insight

Deliver insights that keep customers at the core of our business and help us to meet their needs

Programme information

Duration: 2 years and 3 months (1 x 11-month placement, 2 x 8-month placements)

Locations: Staines

Starting salary: £27,000 plus £3,000 starting bonus

Minimum requirements: 2:1 degree (2:2 if combined with Master’s)

What does it involve?

Who are our customers? How do they behave? What products are they interested in? What do they think about us? These are some of the questions our insight team help to answer, as they use advanced analytics and market research techniques to develop a deep understanding of our customers’ needs and behaviours. The insights they deliver have a major influence on our decisions, and help keep the people behind our 28 million customer accounts at the very core of our business.

As an insight graduate, you’ll gain varied experience of this large, commercial team while developing the broad skills you need to potentially become one of its leaders. There will be opportunities for you to develop expertise across a range of areas, from SQL and propensity modelling to project management.

Placement 1

The programme begins with a comprehensive induction into Insight, which lasts 11 months.

Placements 2 and 3

Over your next two placements, you will gain experience across the key functional areas of the team and develop the skills you need to be a future Insight leader. In particular you will gain a deep understanding of the customer markets we operate in, as well as how we analyse our customers and their behaviour and how we build successful campaigns.

WHAT YOU WILL NEED

To make the most of this fantastic opportunity, you need to be a highly analytical and inquisitive person who is passionate about using information to make better decisions. Other qualities we look for include confidence, creativity and a real desire to succeed.

The scheme offers incredibly varied roles and opportunities which enable you to develop a wide range of transferrable skills and also help to determine what your future career looks like. The very real responsibility I was given early on really helped to build my confidence and I’m now looking forward to developing a completely different area of expertise in my next placement.
- Juliet Booth, Customer Insight Graduate

 

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