What We Do

Connected Home

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Centrica is a market leader in Connected Home products, and our Hive smart thermostat and other services help our customers manage their energy use in the UK, Ireland and North America.

Connected Home

 

We plan to build a global business providing new and innovative solutions for consumers across the world, leveraging strong existing sales teams in British Gas, Bord Gáis Energy and Direct Energy.

With strong brands and a fleet of 12,000 engineers and technicians on the ground across our markets, Centrica has the potential to integrate physical with digital and to expand our offering to customers.

Our Hive Active Heating smart thermostat leads the market in the UK, and we have built strong capabilities in operating platform design and operation, hardware and software development, data analytics, installation and maintenance.

In March 2015, we completed the acquisition of AlertMe, giving us control over the technical platform that underpins our Connected Home activity, and the capability to launch products across the Group.

Internationally, we will seek to build on our position and capabilities, and expect to invest £500 million of operating costs and capital expenditure in this area between now and 2020, in capacity and capability.

Management

Nina Bhatia - Managing Director, Connected Home

Nina Bhatia - Managing Director, Connected Home
Nina Bhatia

Managing Director, Connected Home

Nina leads a new global business in the Centrica Group responsible for developing technology-led home management products and services, centering on energy, heating and monitoring. Her key focus is on putting the customer at the heart of Centrica, and transforming the business through innovation. She successfully led the launch of the Hive Active Heating smart thermostat and the acquisition of AlertMe, the technology platform underpinning our ‘Internet of Things’ activities.

Previously, Nina was Commercial Director at British Gas responsible for all brand, marketing, product development, digital, sales and insight and she ran one of British Gas’s home services businesses delivering electrical, plumbing and drainage services across the UK, including the Dyno-Rod franchise.

Nina previously worked in management consulting across multiple sectors and countries. Before joining British Gas, she was a partner at McKinsey & Co serving clients globally. For over 20 years, she worked in various sectors and markets around the world, covering media, energy and healthcare.

Nina is on the Advisory Board of the Cambridge Judge Business School and has served as a trustee on the Board of Save the Children International.

Our Brands
British Gas
Our Brands
Hive
Our Brands
Bord Gáis Energy