What We Do

Centrica Hive Limited

HomeAbout UsWhat We DoCentrica Hive Limited

Centrica is a market leader in Connected Home products, and our Hive smart thermostat and other services help our customers manage their energy use in the UK, Ireland and North America.

Explore our Connected Home

We plan to build a global business providing new and innovative solutions for consumers across the world, leveraging strong existing sales teams in British Gas, Bord Gáis Energy and Direct Energy.

With strong brands and a fleet of 12,000 engineers and technicians on the ground across our markets, Centrica has the potential to integrate physical with digital and to expand our offering to customers.

Our Hive Active Heating smart thermostat leads the market in the UK, and we have built strong capabilities in operating platform design and operation, hardware and software development, data analytics, installation and maintenance.

In March 2015, we completed the acquisition of AlertMe, giving us control over the technical platform that underpins our Connected Home activity, and the capability to launch products across the Group.

Internationally, we will seek to build on our position and capabilities, and expect to invest £500 million of operating costs and capital expenditure in this area between now and 2020, in capacity and capability.

Management

Claire Miles - Managing Director, Centrica Hive Limited

Claire Miles

Managing Director, Centrica Hive Limited

claire miles

Claire joined Centrica in August 2010 after 14 years’ experience working in financial services where she led credit card businesses for HSBC, General Electric and Santander.

Claire began her career as Commercial Director for British Gas Services business and in January 2013 she became Managing Director of British Gas Energy Efficiency (BGEE), where she was responsible for delivering consumer energy efficiency obligations set by the government. 

At the end of 2014, Claire became Managing Director for HomeCare and led the integration of the gas and electrical service and repair businesses. In July 2016, she was appointed to the role of managing director of UK Customer Operations for Centrica Consumer, with a clear focus on delivering a better service for customers. She led the establishment of a new customer operations model, making significant improvements in customer service performance and introduced new channels such as self serve.

In January 2018, Claire was appointed as Managing Director of Centrica Hive Limited. Her focus is to lead the growth of the Hive business and its range of smart home products and services through the next phase of its journey, moving it from start up to scale up and expanding into new markets and geographies as it continues to transform and innovate.  

Claire is on the Board of Northgate PLC, the leading commercial vehicle rental business in the UK and Spain. She studied Mathematics at Aston University and has an MSc in Mathematical Modelling from Cranfield.

Our Brands
British Gas
Our Brands
Hive
Our Brands
Bord Gáis Energy