Managing Director, Centrica Hive Limited
Claire joined Centrica in August 2010 after 14 years’ experience working in financial services where she led credit card businesses for HSBC, General Electric and Santander.
Claire began her career as Commercial Director for British Gas Services business and in January 2013 she became Managing Director of British Gas Energy Efficiency (BGEE), where she was responsible for delivering consumer energy efficiency obligations set by the government.
At the end of 2014, Claire became Managing Director for HomeCare and led the integration of the gas and electrical service and repair businesses. In July 2016, she was appointed to the role of managing director of UK Customer Operations for Centrica Consumer, with a clear focus on delivering a better service for customers. She led the establishment of a new customer operations model, making significant improvements in customer service performance and introduced new channels such as self serve.
In January 2018, Claire was appointed as Managing Director of Centrica Hive Limited. Her focus is to lead the growth of the Hive business and its range of smart home products and services through the next phase of its journey, moving it from start up to scale up and expanding into new markets and geographies as it continues to transform and innovate.
Claire is on the Board of Northgate PLC, the leading commercial vehicle rental business in the UK and Spain. She studied Mathematics at Aston University and has an MSc in Mathematical Modelling from Cranfield.