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At British Gas, we know that people want an affordable, hassle-free service from their energy company, to keep their home running efficiently.

 

  • More than 11 million homes and businesses choose British Gas, and depend on us to meet their energy needs.
  • Our national network of British Gas engineers are trusted visitors to tens of thousands of homes every day.
  • These days, the distinctive blue British Gas vans are out doing much more than fixing boilers -- they’re providing innovative solutions to make our customers’ homes more energy efficient, helping them save energy and money.
  • We’re providing smart meters to all our customers by 2020, so they can see exactly what they’re spending in pounds and pence on things like heating and appliances, helping them save energy and keep their bills down.
  • And we’ve developed innovations that help customers run their home even more efficiently, like Hive, an app which allows people to control their heating and hot water from their mobile, giving them greater convenience and control.
  • Our customers can depend on British Gas:
    • To look after their energy needs, keeping their homes warm and the lights on.
    • To keep their homes running, through maintenance, repairs and ongoing support.
    • To help them save energy, money and hassle, by making homes more energy efficient and bills easier to understand, and by providing products and services designed around their needs. 

What do we do?

Residential and Business Energy Supply

British Gas is the UK’s leading energy supplier, serving around 11 million homes, as well as providing energy to several hundred thousand UK businesses.

On each bill we provide clear information on the discounts available. Our ‘TariffCheck’ gives customers confidence they are on the best British Gas tariff for them.  Business customers taking both their gas and electricity from us benefit from the Business Energy Insight service, which offers consultations on how small and medium-sized enterprises can take better control of their energy expenditure.

Residential and Business Services

British Gas also offers a comprehensive range of services including boiler installation, servicing of electrical systems, appliances, plumbing and drains, all underpinned by a nationwide network of over 10,000 engineers, six engineering academies and a state-of-the-art national equipment distribution centre.

Our insurance-based products include high-quality boiler cover, and boiler repair should anything go wrong, including packages tailored specifically for landlords and tenants. 

Hive Active Heating™

Hive is an award-winning app that lets customers control their heating and hot water from a mobile, tablet or laptop.  It works with an existing heating system and on 99% of UK boilers.  Hive works irrespective of who supplies the customer’s energy.

Helping Customers Manage Energy Costs

While energy costs are falling, we know that sometimes people struggle to pay their bills.  It’s very important that we make sure people who need it most always have access to affordable power and warmth, and excellent customer service. There are lots of ways we can help people who need it. We support the British Gas Energy Trust, which helps people struggling in debt with grants and advice. Over the last decade we’ve invested over £75 million in the Trust to help people in this way. Our specialist teams help create realistic payment plans.

British Gas is working to improve the standard of housing, too. Through our partnership with Shelter, we’re campaigning to improve homes in the privately rented sector, where we know there is a serious problem. We also work with the Government, to administer mandatory schemes that give people subsidised insulation and energy efficiency products to help keep their homes warm and cosy for less. 

Through our £1.2 million Community Action Partnership with National Energy Action, we’re helping to bring people together to tackle fuel poverty by using energy more efficiently. Whether that’s running Energy Efficiency Bingo games to help people understand how to use energy smarter, providing training to community groups or working with local experts to draw up localised action plans to tackle fuel poverty.

Smart technology – Putting Customers in Control

British Gas is leading the way in developing smart and connected home products to give customers greater visibility and control over their energy usage.

Smart meters replace the traditional gas and electricity meters. With the addition of a smart energy monitor, customers are able to see how much energy they're using at any point, in pounds and pence.  We’re providing smart meters to all our customers by 2020, so everyone will get them over the next few years.

It’s sometimes easy to consume more energy than you need, without realising. Smart meters help you to see exactly what you're using.

Nurturing our People

We employ nearly 30,000 people, and we’re one of the largest providers of quality apprenticeships in the UK. We’re founding members of the Movement to Work scheme and will help 450 young people find work experience placements by the end of this year. We also run a schools programme to help young people learn about energy, Generation Green.

At British Gas we give our people time to volunteer for the projects they care about, and create a sense of community spirit, wherever they choose to use their skills.  In 2014, over 5,000 employees spent time volunteering to make a difference.   

Management

Mark Hodges
Mark Hodges

GROUP EXECUTIVE DIRECTOR AND CHIEF EXECUTIVE, ENERGY SUPPLY & SERVICES, UK & IRELAND

Mark joined the Board on 1 June 2015.

Skills and experience: Mark brings a strong understanding of the UK consumer market and a track record in improving business performance.  He is experienced in working in a regulated environment, driving significant improvements in customer service and efficiency, offer innovation, major IT and change projects.  Mark was group chief executive officer of Towergate Partnership, the specialist insurance broker, between 2011 and 2014.  Prior to this Mark spent over 20 years with Norwich Union and Aviva plc holding a variety of finance, planning and strategy roles including finance director of Norwich Union General Insurance from 1999, managing director of Norwich Union General Insurance from 2005, chief executive of Aviva UK Life from 2006 and UK chief executive officer of Aviva plc, between 2010 and 2011, sitting on both the executive committee and Aviva plc board.

Responsibilities: Our Executive Directors support the Chief Executive in the day-to-day management of the Company to ensure the delivery of the strategy agreed by the Board.

 

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