While energy costs are falling, we know that sometimes people struggle to pay their bills. It’s very important that we make sure people who need it most always have access to affordable power and warmth, and excellent customer service. There are lots of ways we can help people who need it. We support the British Gas Energy Trust, which helps people struggling in debt with grants and advice. Over the last decade we’ve invested over £75 million in the Trust to help people in this way. Our specialist teams help create realistic payment plans.
British Gas is working to improve the standard of housing, too. Through our partnership with Shelter, we’re campaigning to improve homes in the privately rented sector, where we know there is a serious problem. We also work with the Government, to administer mandatory schemes that give people subsidised insulation and energy efficiency products to help keep their homes warm and cosy for less.
Through our £1.2 million Community Action Partnership with National Energy Action, we’re helping to bring people together to tackle fuel poverty by using energy more efficiently. Whether that’s running Energy Efficiency Bingo games to help people understand how to use energy smarter, providing training to community groups or working with local experts to draw up localised action plans to tackle fuel poverty.