I joined Centrica as a graduate in September 2006 with a passion for business and a desire for success but I was unsure of which particular area I wanted to start my career in and so I opted for a stream that would provide me with more diversity. This decision led me into the world of Frontline Call Centre Management within Customer Operations and looking back, I wouldn't dream of changing my route into business.
From my first day of managing a team of agents in the Debt Operations of British Gas Business, I discovered a passion for leadership and customer service. This grounding led to me becoming the youngest Customer Service Manager in the business.
My role today provides me with the opportunity to lead a team of 100 people who work at the sharp end of our downstream business. I gain a great sense of pride from being an employee of a top 30 FTSE 100 company that is also a household brand and relish being charged with the responsibility of inspiring the very people who interact with our millions of UK customers on a daily basis.
My experience as a graduate has developed my abilities in People Management, Commercial Acumen, HR awareness, Coaching and Leadership and I am very much still learning. Every day brings a new challenge and requires a different approach.
The Customer Operations Programme offers opportunities for talented individuals to gain a range of business skills and knowledge in a fast-paced, challenging environment and deliver real value to benefit our customers, our people and the business. Centrica has operations in the UK, Europe and North America and aspires to be a leader in both the energy market and the customer service industry. I loved being a part of this and I am sure you would too.