Open until 06/01/2014
As a Customer Operations graduate working in British Gas, you will be responsible for looking after our customers – and the employees who work with them – to deliver a world-class service.
Duration: 2.25 years
Starting salary: £27,000 plus £3,000 starting bonus
Minimum requirements: 2:1 degree or Master's (with 2:2 degree minimum)
Our Customer Operations Graduate Programme gives you the opportunity to work with different people across a range of operations in the frontline of British Gas. Our customers' homes are their world. They rely on us to look after them – and our British Gas customer-facing employees make up the largest part of Centrica's workforce.
As an operational leader, variety, challenge and responsibility are guaranteed. You could be leading, supporting and inspiring contact centre teams, engineers, energy efficiency experts and others to deliver exceptional results. You could be developing customer-driven product concepts and service propositions. Or you could be creating and executing a dynamic operational plan that will enable your team to exceed performance targets. Some of the most fundamental goals for our business – customer satisfaction, cost management and productivity levels – will fall within your remit, so what you do will have measurable, high-profile results.
The Customer Operations Graduate Programme is unique in the breadth of experience it offers within each placement. You will have the support of a mentor and graduate network as well as the guidance of the Customer Operations Graduate Talent Board. Development days, exposure to senior leaders and the opportunity to study for a related professional qualification will all stand you in good stead to become one of our senior operational leaders of the future.
I have had the opportunity to lead people and projects across British Gas and to contribute to an improved experience for our customers. My time has been exciting, varied and extremely rewarding.
2012 Customer Operations Graduate