Overview
Structured engagement with all relevant stakeholders is fundamental to the way we do business. It helps to build trust, demonstrate transparency and identify risks and opportunities.
We conduct regular dialogue with all our key stakeholders through a range of direct and indirect channels. We use feedback from these engagements to help us identify material issues, risks and opportunities. Key feedback is fed into decision-making at different levels and, where most relevant, it is reported to the CR Committee and the Executive Committee.
The main objectives of our stakeholder dialogue and our key stakeholders are summarised below. Explore our stakeholder matrix for further information and to find out details of our engagements in 2009.
Select a stakeholder
Select one of our stakeholders for more information.
Customers
We aim to build trust among our customers by listening to their concerns and using feedback to improve our customer services and our product offerings.
Investors
We engage with investors to ensure that they understand the commercial rationale for our low carbon agenda and to meet their priorities through our approach to corporate responsibility.
Employees
We engage with our employees in order to create a working environment in which everyone can flourish.
Suppliers and business partners
We engage with our suppliers and business partners to ensure they manage their operations in line with our business principles.
Governments & regulators
We engage with political and regulatory stakeholders to increase their understanding of our business and to shape the policy environment in which we operate.
Communities
We actively consult with local communities to understand and manage the social, economic and environmental impact of our operations.
NGOs
We work with NGOs, charities and consumer organisations to inform and communicate our position on a range of social and environmental matters.
Media
We engage with the media to ensure that the public perception of us is as closely aligned to reality as possible.
Trade unions
We work closely with trade unions to manage change.
