Our priorities

Our strategy is designed to address the complex issues the industry faces in ways that can deliver sustainable value for our shareholders and ensure we are well positioned for growth.

Our vision is to be the leading integrated energy company in our chosen markets.

2009 was a year of significant achievement for Centrica, with British Gas now transformed, and the completion of the Venture Production and British Energy transactions, creating an upstream division that is a growth business in its own right. We have now achieved the strategic priorities set at the start of 2007, and developed new priorities to reflect our integrated business model. These new strategic priorities will enable the business to move forward and deliver growth within the integrated business model – delivering value from the existing asset base, and building on our distinctive capabilities through carefully targeted investment.

Select a priority

British Gas vans

1 Grow British Gas

…leading the transition to low carbon homes and businesses

Our distinctive capabilities include:

  • 12m customer relationships, half of all UK households
  • Ability to combine energy scale with services deployment, with a national base of 9,000 qualified engineers
  • Strong recognisable brand and customer-focused IT platform
  • Leading position in energy efficiency and green technologies
  • Low capital requirement

Our strategy is to grow British Gas by:

Optimising the business

  • leverage scale for further efficiency
  • deliver best in class service

Taking the lead

  • new energy and services propositions
  • online capability
  • servicing of multi-premise sites

Capturing new markets

  • leading on smart meters
  • driving micro-generation adoption
  • focusing on community segments

Market context

We operate in a complex, global industry with profound long-term challenges.

Find out more

We source it, we generate it, we process it, we store it, we trade it, we save it, we supply it, we service it.