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Our stories

We will publish updates to our CR programmes throughout the year on this page.

Trade union engagement in 2011

11 May 2012

Posted by CR updates

We continued to work closely with our trade unions in 2011 to meet the needs of our employees and help us support our business goals. Through engagement with union representatives, we are better able to understand the specific needs of our employees when seeking to create a more efficient business.

Approximately 42% of our people are members of trade unions, based on those who choose to pay their union dues through our payroll system. This is down slightly from 43% in 2010.

 Key engagements in 2011 included:

  • Consultation with GMB, UNISON and Unite on key changes made to the pension scheme for members affected by the 2012 pay review.
  • Consultations between British Gas and trade unions that led to agreement on the terms and conditions of employment under the Transfer of Undertakings Protection of Employees Regulations (TUPE) as British Gas’ smart metering operations were established.
  • British Gas Business and UNISON establishing a partnership agreement to support the ongoing development of positive working relationships between the company and the union.
  • Direct Energy worked with the Communications, Energy and Paperworkers' Union Local 975 (CEP) to achieve agreement on updating the Collective Agreement for clerical staff and engineers in the Canadian Home Services division.

Across the business, our primary union relationships in 2011 included:

  • GMB and UNISON for British Gas employees
  • Unite and UNISON for Centrica Energy employees in the UK
  • CEP, United Association (UA), International Brotherhood of Electrical Workers (IBEW), and Commission de la construction du Québec (CCQ) cover Direct Energy Services Technicians
  • CEP Local 975 for our Direct Energy Home Services clerical staff


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