To be the most trusted energy company, we need to understand society's expectations of us as a business. Stakeholder engagement is a key way of listening and responding to those expectations on environmental, social and ethical issues.
We actively seek the engagement of key stakeholders who are or may be impacted by or have concerns about our activities to ensure that we are accountable.
We commit to being accessible, open, honest and responsive, operating on a basis of mutual respect.
We seek to understand the needs of our stakeholders and to take these into account in our decision-making.
Our approach to stakeholder engagement aims to:
- Understand stakeholder views
- Address current issues
- Source new ideas
- Identify opportunities
- Involve stakeholders in our activities
- Manage risks and impacts
- Provide early warning of future issues
- Demonstrate accountability
Issues and emerging issues are discussed at Board and Executive Committee level, with the views of stakeholders included in the information reviewed.
To further establish dialogue with opinion formers on emerging issues and trends, we have formed a CR Advisory Group (CRAG), made up of 10 opinion formers representing government, academia, NGOs and think tanks, suppliers and business groups. The CRAG meets three times a year, and their feedback on our approach to these issues then feeds into discussions with the Board and Executive Committee.
We manage our engagement with CR stakeholders primarily by issue. Relevant outputs are fed back to business unit management teams and incorporated into the risk management process. Of our key stakeholder groups: customers, investors, employees and government, we already have teams and departments managing day-to-day relationships with them. This ensures that their views feed into business decisions. Other stakeholders do not have dedicated teams but are managed on an issues basis.
There are occasions when the views of one stakeholder will conflict with those of another. We will always seek to resolve such issues through dialogue and compromise where possible.
Download a Stakeholder engagement summary PDF (0.60Mb) with stakeholders in 2012 showing their concerns and how we responded to them.