Safety

Overview

Our operations supplying gas and electricity are inherently hazardous. We fully accept our responsibility to protect the health and safety of customers, employees, contractors and the wider public.

Our Group Health, Safety and Environment (HS&E) strategy maps our journey from compliance to an advanced and ultimately a leading safety culture, demonstrating best practice. This means putting safety at the heart of everything we do. The Centrica Board prioritises safety and maintains direct oversight of our health and safety performance.

Our approach includes:

• Having a robust safety management system in place
• Minimising employee personal safety incidents at our assets and operations
• Preventing process incidents that may harm people and the environment
• Ensuring our customers are safe in their homes and our employees are safe working there.

Despite our best efforts, incidents still do take place and we monitor these closely to help drive continuous improvement within the business. To provide robust information on safety incidents across the business, we report the total recordable injury rate (TRIR) in addition to the standard lost-time injury frequency rate (LTIFR). Recording all injuries, not just those that result in lost time, provides us with a more complete picture of accidents and aids future prevention. We also report separately on road safety incidents and on significant process safety events, which measures major incidents in our upstream operations.

The LTIFR and significant process safety events are reported as non-financial KPIs in our Annual Report and Accounts and they contribute to senior management's non-financial performance for the Long Term Incentive Scheme. All our safety metrics are available in our data centre.

Any major safety incidents must be reported to the Chief Executive and Group Health, Safety and Environment Director as soon as possible after the incident and in all cases within 24 hours.

Our determination to keep employees safe and healthy is supported by our ambition to have engaged and skilled employees who are vital to fulfilling our vision of a leading safety culture. We consult them through health and safety committees at every site and hold health, safety and environment forums where employees can make suggestions, raise concerns and discuss issues. We also engage with government and industry bodies to ensure we maintain leading standards. For more on our stakeholder engagement on safety, please visit our stakeholder engagement section.

2012 Performance Review

Read a strategic update on our safety activities in the 2012 CR Performance Review.

• Download 2012 Performance Review PDF (3.80Mb)

Data

Find 2012 data for our safety performance indicators in our interactive data centre.

• View our safety indicators