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26 Sep 2014
In the September Marketforce Utilities Newsletter Nina explains how technology can transform the way customers interact with their utility companies and that her key focus is on putting the customer at the heart of British Gas, and transforming the business through innovation.
12 Sep 2014
Ian covers a wide range of issues in this interview including CMA, smart meters, Hive, customer trust and service. “We are planning to radically rethink how we communicate to our customers. It’s around the theme of simplicity and transparency.”
28 Aug 2014
Sam Laidlaw writes in The Times ''There is an often unspoken question at the heart of the energy debate: "would we be better off now if privatisation and deregulation had never happened?" This question of what is best for customers lies at the heart of the Competition and Markets Authority inquiry into the energy market, an inquiry that we welcome, but energy companies are part of the solution to the energy challenges we all face.
11 Aug 2014
An overview of the Centrica Group, and an understanding of how we interact with our customers, and the energy markets more broadly.
09 Jul 2014
Nina Bhatia shares her perspective on the connected home and the smart energy future. Smart energy products that help our customers with the things that matter most to them: control, comfort, convenience and costs.