Centrica’s strategy is ‘to create an integrated energy company operating upstream by developing new sources of gas and power, and downstream with innovative brands and propositions, to succeed in our chosen markets.’
To monitor how we’re doing we have selected six high level key performance indicators (KPIs). These measures are robust and reflect the essential elements that define our success.
Three of them are financial measures as Centrica’s primary purpose is to deliver returns to our shareholders.
But we cannot succeed without satisfying our customers, the commitment of our employees, and by growing the business in a sustainable, low-carbon way.
Separate KPIs relating to each individual business are reported in the Operating Review.