We are focusing on four key areas where we are delivering service improvements and investing in our energy future.
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Securing the loyalty of our customers
Customers are at the centre of our operation, so we are developing innovative ways of delivering a better service offering for our residential and business markets.
Securing future energy supplies
With the UK now a net importer of gas, our expertise in securing new supplies for our customers and our investment to underpin new energy infrastructure have become essential.
Securing our position internationally
Our Direct Energy business has enhanced its service package for customers in Canada, strengthened its upstream power portfolio in Texas and grown our position in our US markets.
Securing a sustainable future
Green energy generation and energy efficiency have become key to our way of operating. We are working to minimise our carbon footprint and to help our customers reduce theirs.
