Centrica annual report and accounts 2004
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What we do

Text: British Gas Residential

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Under the British Gas name in England, the Nwy Prydain and British Gas names in Wales, and Scottish Gas in Scotland, we supply gas and electricity to residential customers throughout Britain. As well as energy, we offer customers a wide choice of complementary home services.

We are the first choice gas supplier for millions of people, and since the market opened to competition in 1998 we’ve become the largest supplier of electricity to residential customers in Britain.

Apart from supplying energy we are also the largest domestic central heating and gas appliance installation and maintenance company, with maintenance and breakdown services provided under our HomeCare range. We also provide HomeCare for plumbing and drains, home electrics and kitchen appliances and are a national installer of domestic, monitored home security systems.

British Gas directly employs over 8,000 engineers to carry out its gas, plumbing and electrical services.

A range of on-demand drainage services are provided by Dyno-Rod, which became part of British Gas this year. It operates through a network of franchises covering the UK and Ireland.

In addition, there are a growing number of Dyno-Locks and Dyno-Plumbing franchises.

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Operating profit*



operating profit is shown before goodwill amortisation and exceptional items, including joint ventures and associates

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© Centrica 2005    Disclaimer    Annual Report published 29 March 2005